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Title
Error:"The username and/or password supplied was not accepted by the server, connection failed" w -
Description
When Spotlight on Windows is connected to a Windows 2003 server and this server is restarted the following error can be obtained: "The username and/or password supplied was not accepted by the server, connection failed" and the Quest Spotlight server has to be restarted to begin monitoring the server. -
Cause
This problem (error 1219) is known as "Multiple Credentials in a Single Windows NT Session" and it is not a bug in Spotlight. -
Resolution
The problem you are seeing with Spotlight is because of the 1219 error, which happened because of OS limitation described in the following article.
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B173199 and the reason of this error occurring is you are already connected to the monitored box.
Alternatively you can use IP-address for establishing SoW-connection instead of box-name. We have double-checked this workaround on our machines after reproducing the error and it works fine. For more details please contact Microsoft directly. -
Additional Information
This is a Windows OS limitation and it can occur because the monitoring server is already connected to the monitored server (e.g. via a mapped network drive) and a new connection using different credentials (ie the Spotlight connection) is attempted.