-
Title
The Directory Synchronization Agent will not stop. Is there a way to force it to stop? -
Description
You may encounter a situation where the Directory Synchronization Agent (DSA) will not stop despite right-clicking "Synchronization" and clicking "Stop" - the "Job Status" will be listed as "stopping", but the agent does not stop.
-
Resolution
WORKAROUND:
Open services.msc on the machine where the DSA is installed. Find and stop all services that begin with "Quest Directory Synchronization Agent" Close (if applicable) and re-open QMM, and check the "Job Status". The DSA should now be stopped.
After the agent has confirmed to be stopped, the stopped agents, can be restarted.
**Please note: not all agents may stay running after being started. This is by design.**
STATUS:
Waiting for fix in a future release of Migration Manager for AD. -
Additional Information
For more information and alternative procedures please review the video in SOL93861.The steps from the SOL93861 should be tried as last resort, only after contacting support (via support ticket) and after creating a backup of the ADAM / AD LDS Database.