Tests fail with error: "The test failed to execute using Diagnostic Services. Verify the Distribut (4325418)

Tests fail with error: "The test failed to execute using Diagnostic Services. Verify the Distributed Collector service is running on localhost using port 9610"

Confirm that both the Spotlight Diagnostic Test Engine and Spotlight Distributed Collector services exist, are started, set to Automatic and are using the SOM service account.

If the Spotlight Distributed Collector service does not exist:

1. Open a command prompt and navigate to the following directory (please change the drive letter if SOM is installed on a drive other than C):
    - C:\Program Files (x86)\Quest Software\Spotlight on Messaging\ManagementConsole\Binaries

2. Run the folliwng command:
    - SpotlightDistributedCollector.exe /service

3. Check the services again to ensure the Spotlight Distributed Collector service is present, started, set to Automatic and is using the SOM service account

Confirm that the SpotlightDistributeCollectorService DCOM object exists:

1. Click Start | Run
2. Type dcomcnfg.exe and hit enter
3. Expand Component Services | Computers | My Computer | DCOM Config
4. Scroll down and confirm there is a SpotlightDistributedCollector object in the list

If the DCOM object does not exist try rebooting the Spotlight on Messaging server.

To further troubleshoot this issue:

1. Make sure their are no other applications using port 9610
2. If you are running other resource intensive applications on your Spotlight on Messaging server make sure you have free resources to run your tests.
3. Check Event Viewer for any other applications that may be causing DCOM errors.

If none of the above are help try setting the Database Settings back to the Default.

Open the Spotlight on Messaging Console, Expand Global Settings and select Database Settings

Set the "Web Reports daily data retention (days)" to 30

Set the "Web Reports hourly data retention (days)" to 7

Set the "Test Result History data retention (days)" to 7