How to Back up Archive Manager Components and Data? (4325364)

Note: Archive Manager does not require a specific backup product.  Microsoft certified backup products will be able to backup Archive Manager.

The main components of Archive Manager are backed up in the following order:

1. Full Text Index

2. SQL Database

3. Attachment Store

Note: We recommend that you perform Incremental daily backups to achieve and maintain the best (most current) backup coverage.

In addition to backing up the Archive Manager components listed above, it is important to also back up your mail system.

            Archive Manager does not recover your mail system in the event of a mail system failure.

**Note: Stop all Archive Manager Services and set to them disabled before proceeding. **

1. Backing up Full Text Index, Export and Error directory

• Before you back up the Index directory, you must stop the Full Text Index Service. (Already done above).
• Your FTI backup should consist of the entire contents of the Full Text Index folder—whose location is specified in the Archive Manager Configuration Console. When installing Archive Manager, you can accept the default location (c:\Quest\Archive Manager\Index) or enter some alternate location.
  • It is also highly recommended to back up the Export and Error directory as they contain important .XML files as a result of Journal/ESM processing.
  • Your attachment store backup should consist of the entire contents of the

Note: For simplicity, you can back up the entire working directory, which in Default installations includes the Data directory (Attachment store) and Index.  In Distributed scenarios the Attachment Store may be remote to the Archive Manager server. To avoid complications, ensure all Archive Manager Services are stopped during the backup process.

 2. Backing up SQL Database

• Open the SQL Server Management Studio.
• Select the Server name and authentication mode, click Connect.
• Expand the Database: Right-click ArchiveManager, then select Tasks, and then select Back Up.
• Accept the defaults and click OK.
• In the backup confirmation prompt: Click OK.
• Expand the SQL Server Agent, and select Jobs. (Only if journaling is enabled): In SQL Server Agent | Jobs: Right-click on Assign Security to All Messages – Archive Manager. Then select Script Job as | CREATE to | File. Name the script Assign Security, and save it in C:\SQL Jobs
•  In SQL Server Agent | Jobs (shown above): Right-click on Rebuild Index – Archive Manager. Then select Script Job as | CREATE   to | File. Name the script Rebuild Index and save it in C:\SQL Jobs
•  In SQL Server Agent | Jobs: Right-click on CleanTempTable. Then select Script Job as | CREATE to | File.
•  Name the script CleanTempTable and save it in C:\SQL Jobs.
•  Close the SQL Management Studio.

3. Backing up Attachment Store

            attachment store folder—whose location is specified in the SQL Storage Location

            Table, typically the Data directory. When installing Archive Manager, you can accept the default location (c:\Quest\Archive Manager\Data) or enter an alternate path.

Note: If a restore is required, the backup can be used to rebuild the server. Ensure the Partitions (drive letters) are what they were on the original Archive Manager machine due to SQL records, and then you can restore a backed-up Index and Attachment store to their respective location(s). Once the Archive Manager services start, it will pick up where it left off given most records are in the SQL database.  

When the Archive Manager services start ESM and Journaling Scans will resume from where they left off.  

If you happen to encounter any Technical Issues with a restore, contact Quest Support immediately prior to rolling back.