Return
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Title
Unable to download installer from support website -
Description
Unable to download the software. When the download is near to complete an error shows: Access Failed
OR
"Rule Engine Error
An internal error occured while processing your request.URL: [Download URL]
URL Categories: Business, Software/Hardware
Current Rule ID: 16496
Current Rule Name: Block If Virus was Found
Error Message: (14005) Internal antivirus filter error: scanning failed." -
Cause
User is using a Web filtering software that blocks that download.
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Resolution
Bypass or disable the Web filtering software. User may need to refer to their system administrator on how to do this.
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Additional Information
Example of Web security filtering software is Clearswift.