Licensed Capacity Exceeded (4322382)

The error message below is displayed when launching the Content Matrix Console:

One of the following scenarios may cause the error message to occur:

• Organizer or License Check is not installed correctly on the target farm.
• The target farm's size has exceeded the allotted capacity of the Content Matrix license key.
• The Content Matrix license key is being used on different farms such as SharePoint On-Premises that has Organizer or License Check, and SharePoint Online

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1. Make sure Organizer or License Check is installed correctly on the target environment
2. Compare the target farm's size with the Content Matrix License Usage, which can be checked by doing any of the following:
   • Open the Content Matrix Console and click Help > About.
     
     
   • Log in to the SharePoint Online Admin Center. The image below allows you to view the SharePoint Site Usage. however, you also need to check the Usage Reports on the Admin Portal to view the size of the Groups and Teams, which are also included in the overall tenant size.

     

3. If the target farm's size does not match the License Usage, check if the Content Matrix license key is being used on other farms. If it is, uninstall Organizer or License Check from them, then get their farm ID by running "(Get-SPFarm).ID".

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4. Contact your Quest sales representative and request for assistance to reset the license key for the corresponding farm ID/s. Or, purchase additional license capacity, instead.

5. Once the license key has been modified, update both the Content Matrix Console and Organizer/License Check. You may click here for instructions on how to update the Content Matrix license key.