The Archive Manager Alert Service incorrectly sends alerts (4320909)

The Alert Service is sending alerts about an Archive Manager service even when the service is running.

The less than operator is always evaluated as TRUE, so the Alert is always triggered.
 

Product Defect

STATUS:

Waiting for fix in a future release of Archive Manager.

WORKAROUND:

For each Alert that is incorrectly triggering perform the following actions:

1. Edit the Alert to Set the count threshold to 1 and "Greater Than"
2. Save the Alert
3. Open the Archive Manager database with SQL Server Management Studio
4. Open the dbo.AlertQuerys table
5. Manually update the query to use a 0 (zero) at the end of the query in place of a 1
Example: Select * From Win32_Service Where Name = 'Archive Data Load Service' And Started = 0
6. Press Enter to save changes or move to a different field
7. Once all Alerts have been modified, restart the Alert Service.

Internal for now until root cause can be determined