Cannot see any data when clicking on the connection from the Heat Map on Spotlight Essentials (4319932)

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Cannot see any data when clicking on the connection from the Heat Map on Spotlight Essentials
Description

When login in into the Spotlight Essentials website and clicking on a connection from the Heat Map from the Monitoring page, the browser window stays blank with no data showing:

The data and drill downs show correctly on the Spotlight clients, and the data is correctly uploaded to the website.
Cause

This issue may be caused by a defect on the Spotlight Essentials website site.
Resolution

WORKAROUND
Instead of clicking on the Heat Map directly, please click on the connections from the left-hand side panel to display the drill downs.

RESOLUTION
Waiting for this issue to be fixed on the Spotlight Essentials website.
Defect ID

SCSSM-957

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title