Issue
The migration hangs for long periods of time while it says it's counting folders. The migration log contains multiple entries of the following error.
Error: Error: unable to open response document in view: Meetings: Document has been deleted
Solution
The user's mail file is corrupt. Perform the following tasks to correct:
Using the Mail Retention ID, review the calendar view and confirm/spot check documents by opening from view.
Perform standard maintenance on mail file:
compact with flags -i -c -d -K
fixup with flags -F (and -J if transaction logging is used)
updall with flags -R
Migrate the user's mail file again.
If it's not possible to run these tasks on the mail file, then another solution is to create a new database copy of the mail file. This will remove the corrupt documents from the new database. You can then follow the steps below:
For 4.x and newer versions:
Change to the Advanced Migration view
Select the users to clear their back-end SQL user records
Click 'Clear or Reset user(s) - Remove backend user record" view action
For 3.8.x:
Open SQL Management Studio
Open the CMTe database
Open the 'CMT_User' table
Delete all the user entries which have the issue.
Close SQL management studio
For 3.7.x and older versions of CMTe:
Open the CMT_Universal.MDB, file (located: C:\Program Files\BinaryTree\CMT Universal\CMT_XMLServer\App_Data ). MS Access must be installed to view file.
Open the 'CMT_User' table,
Delete all the user entries that had the issue.
Run Compact & Repair
Save and Close the mdb
© ALL RIGHTS RESERVED. Terms of Use Privacy Cookie Preference Center