Change Auditor has the ability to add the following three variables to the TO, CC, and BCC lines of an alert email:
However, if the variables are added to the CC or BCC lines of the email, the intended user does not receive the alert email and the following is recorded in the Change Auditor Coordinator log:
2017-01-24 13:00:38.164 [20][ERROR][ChangeAuditor.Sys.SmtpMessage.SendMail(0)] SMTP Exception: Object reference not set to an instance of an object.
WORKAROUND
Add the %WHO%, %OWNER%, or %MANAGEDBY% variable to the TO line of the alert email. Note that, when adding a variable to the "To", two emails are generated and sent. One of the emails is sent only to the user that is the variable. The other email is sent to the additional recipients. This is documented in the following article: https://support.quest.com/kb/225291
STATUS
This issue has been fixed in the 7.x versions of the product.
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