Return
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Title
Shortcut Sync job fails to create delayed shortcuts because the log has grown too large -
Description
This article describes how to resolve an issue where delayed shortcuts are not being created because the Shortcut Synchronization job fails to update the log file -
Cause
Log file used for Shortcut Synchronization job grows too big for additional writing of new data by the Shortcut Sync job
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Resolution
- Open the Services console by clicking Start > Administrative Tools > Services.
- Stop following services:
- Rename the C:\Program Files (x86)\Metalogix\MAM4Exchange\Log\Protocols\SchedulerProtocol_SyncJob.log file (e.g. C:\Program Files (x86)\Metalogix\MAM4Exchange\Log\Protocols\SchedulerProtocol_SyncJob_old.log).
- Restart the services shown above.
- Optionally, in the Enterprise console, start the SyncJob manually so a new protocol log file for the SyncJob gets created immediately.