When Toad Intelligence Central failed to install, please get the following log created by the installer:
The installation failed when installing Toad Intelligence Central (.MSI). I check the collected logs, it contains the server bundle (.EXE) log, however, the logs for Toad Intelligence Central (.MSI) are missing.
So we need to collect:
1. Run ToadIntelligenceCentralServerLogCollector.exe from %temp% directory: (it’s C:\Users\VHAISL~1\AppData\Local\Temp in customer’s environment)
[10DC:0E04][2018-11-08T13:40:17]i000: BundleLog---ExtractToadIntelligenceCentralServerLogCollector() ToadIntelligenceCentralServerLogCollector.exe saved
in: C:\Users\VHAISL~1\AppData\Local\Temp\ToadIntelligenceCentralServerLogCollector.exe
Get the saved zip file when finished.
2. Make sure logs .msi.log and .msi.log_extraLog.log exists in the zip file. Collect it manually from %temp% directory. If those logs don’t exist, run the installer to reproduce the issue, then collect logs from it again
