Return
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Title
The "Remote ESM" and "Archive Manager Alert Service Editor" cannot be downloaded from the "Dow -
Description
The Archive Manager Remote Exchange Store Manager (ESM) and the Archive Manager Alert Service Editor cannot be downloaded from the "Download Tools" page of the Archive Manager Website with FireFox.
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Cause
Product defect.
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Resolution
1. Open Languages.xml under folder \ArchiveManager\WebSite\Resource\ in Notepad2. Locate the following and change all '\' to '/' then save changes.<value id="lnkDownloadRemoteESMEditorHref">
<culture name="en-NZ">\Tools\RemoteESMSetup.exe</culture>
<culture name="en-US">\Tools\RemoteESMSetup.exe</culture>
</value><value id="lnkDownloadAlertServiceEditorHref">
<culture name="en-NZ">\Tools\AlertServiceEditorSetup.exe</culture>
<culture name="en-US">\Tools\AlertServiceEditorSetup.exe</culture>
</value>3. Recycle the ArchiveManager Application Pool in IIS Manager or run iisreset to restart the ArchiveManager Web Site -
Defect ID
ST63653