Reset the Toad user files by following the steps below.
1) Fully exit Toad Data Point (TDP).
2) Go to: C:\Users\<YOUR_USER>\AppData\Roaming\Quest Software\
3) Rename the “Toad Data Point X.x” folder to “Toad Data Point X.x OLD”.
4) Start TDP (this will cause TDP to create a new “Toad Data Point X.x” folder).
5) If asked if you want to ‘Migrate’ settings from previous versions, choose CANCEL or NO.
6) Ensure that your TDP seems to have been reset to factory defaults.
7) Re-test the issue.
NOTE: If you want to transfer back your Saved Connections, see the steps below. However, please re-test the issue first before we try to re-use any ‘old’ files.
1) Fully exit Toad Data Point (TDP) again.
2) Go to the OLD “Toad Data Point X.x OLD” folder you renamed previously.
3) Perform a Copy on the “Connections.xml” file (make a BACKUP of this file just in case of errors).
4) Go to the NEW “Toad Data Point X.x” folder that was just created by TDP.
5) Paste the “Connections.xml” file in there.
6) Start TDP and you should now have your previous Saved Connections.
