I am unable to run the r9 Mart Reports using 2011 Crystal Reports. (4307631)

Title:  I am unable to run the r9 Mart Reports using 2011 Crystal Reports.

Description: 

I am unable to run a r9 Mart Report using 2011 Crystal Reports.

• If running r9 ERwin from a machine that is not the mart server machine, the following error or similar occurs: 

Logon failed.  Error in File Report Name {CFEA468A-CC68-4D47-8A0C-39524B68116E}.rpt: Unable to connect: incorrect log on parameters. 

• If running r9 ERwin at the mart server machine, after the connect to mart window, the following error or similar occurs:

Failed to load database information.  Error in File Report Name {EADDCEF7-9C5A-40CB-B997-6B4A8C297A48}.rpt:  Failed to load database information.

• In both cases, Crystal Reports then launches, but is grayed out with no report displayed.

Solution:

There is a known problem that Crystal Reports 2011 does not work directly with the r9 Mart Server reports. 

NOTE:  this is not a problem with the r8.x ERwin Mart Server reports.  If you are running r8.x ERwin, Crystal Reports 2011 does not have this problem.

There are two remedies for this situation:

1. You can continue to use Crystal Reports 2011 with the r9 Mart Server reports provided that you use the following workaround How to use CR 2011 with r9Mart.pdf (attached)
2. Alternatively, you can uninstall Crystal Reports 2011, and install and use Crystal Reports 2008 instead