Many times over, customers contact KACE Support wanting to know if a new appliance upgrade will have a negative impact on their environment OR will a custom feature they purchased will cease to function after an upgrade.
Support's response usually returns with general advisement of the need for the upgrade in order to remain on a supported version verse not really addressing the issue or concerns the upgrade may have to the customer and their environment. When custom work has also been provided openly, support's response stays within the lines of only being responsible for break/fix concerns and often directs the customer to our Professional Services division as a possible solution.
This often leaves customers with an unsatisfied support experience as they never truly received a welcoming answer which addresses their issue and concerns on how an upgrade might affect their current environment and appliance setup.
A Health Check Analysis is the best option for what you are looking for. A Health Check Analysis allows an agent to run a full scan of your appliance and take a deep look into its internal workings as well as how it is supposed to interact with your Administrative staff and (most importantly) your environment. During the health check, our KACE experts provide a technical assessment of your KACE deployment to identify and prioritize system improvements. We will share expert knowledge with your IT staff members to make sure everyone is aware of the full potential of your solution and, ultimately, to ensure that your deployment is working as efficiently as possible. KACE Health Check benefits:
More information on a Health Check Analysis can be found by clicking Here. Your Quest Sales Representative can also be contacted for more information. Just reference SKU HAH-KCE-PP. Running a Health Check Analysis will help prepare and answer most (if not all) of your questions on the current status of your appliance as well as how to best prepare you and set you up for success with that upgrade.
