How to assign seat(s) or user(s) to a license? (4305394)

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Title

How to assign seat(s) or user(s) to a license?
Description

How to assign seat(s) or user(s) to a license?
Resolution
Toad for Oracle – Term (Offline) Licenses (Seat/User Management)

For Toad for Oracle term (non-subscription/offline) licenses, seat or user assignment is not managed through the Subscription Portal.

To review or register seats/users associated with this type of license:
1. Log in to the Quest Support Portal
  👉 https://support.quest.com/
2. Navigate to My Account → Manage Licenses.
3. Search for the relevant license key to:
  - Review seat allocations
  - Verify registered users
  - Update user details (if applicable)
Note: Offline (term) licenses are managed through the Support Portal, unlike subscription licenses which use the Subscription Portal.

Additional Guidance

For more details and additional options related to license management, refer to:
👉 https://support.quest.com/essentials/my-product-licenses-faq
Toad for Oracle – Subscription Licenses (Managing Seats and Users)

Follow the below steps using the License Portal to assign seats for a license:

Note: The license portal provides Roles Based Access Control feature to make the management of licenses and people using those licenses easier. As prerequisite, the user account signed into the portal must have one of the following roles in order to assign seats:
- License Owner
- License Admin
**If you don't have the necessary roles and can't perform the below steps, please contact your license administrator or the person in charge of purchasing the license to perform the below actions or grant you the Owner role using KB 4299816. To learn more about license roles see KB 4371130 .

Steps:
1. Locate the license that is to be transferred in the Personal Licenses or Organization Licenses dashboard and open the License Overview page.
2. Select the Seats tab.
3. Click the blue plus sign (Assign User) button.
4. Enter the email for the person and click Assign.
*Once assigned a seat, the team member can sign in and start using the product.
**They will receive a notification letting them know you have assigned them a seat and can begin using the product.

Alternatively, bulk assign seats to a number of team members:
1. From the Seats tab, hover over the blue plus sign button and click the blue up arrow (Bulk Upload) button.
2. Attach a CSV file to import with the emails for the team members that should have access to the product.
3. Once imported click Assign.
Additional Information