Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Running Performance Health from client machine stays in 'Loading' status
Description
Running Performance Health from client machine stays in 'Loading' status. Data is not displayed. This data is shown from Spotlight on DS machine.
Resolution
WORKAROUND:
Applying the Microsoft patch KB 2468871 has resolved the problem for some cases.
STATUS:
Issue fixed in version 11.2.0.7852. The latest version of Spotlight on SQL Server Enterprise can be downloaded at https://support.quest.com/
Defect ID
SoSSE-3812
Additional Information
This can also happen if Spotlight on Oracle or Spotlight or SQL Server standard and Spotlight on SQL Server Enterprise are installed on the same machine, in the same installation directory. If this is the case, please uninstall them, and ensure both are installed into separate directories.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Spotlight on SQL Server Enterprise
11.1.1, 11.1, 11.0, 10.5.2, 10.5.1, 10.5
Topic(s):
Troubleshooting
Article History:
Created on: 8/18/2014 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
