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Users is not able to login with Google Authenticator
Description
Users is not able to login with Google Authenticator
Resolution
Overview
User has MFA/2FA enabled with Google Authenticator and cannot log in. User was a Radar user.
Solution
Remove 2FA/MFA for user
Let user log in again without 2FA/MFA
Setup 2FA/MFA
Notes
During the migration of MFA data, they were migrated as Base 64 and not Base 32. Therefore Google Authenticator cannot be verified and is preventing login.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Nova
Current
Topic(s):
Troubleshooting
Article History:
Created on: 2/13/2021 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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