Installing the 64-bit extension for OWA retrieval of Archive Shortcuts in Exchange 2010 (4300048)

Users need to opened archived messages in Outlook Web Access (OWA)

Users are unable to access attachments for archived messages in Outlook Web Access (OWA)

1. Remote into any Exchange server in the environment that hosts the Client Access role. If there is only one Exchange server, it will be the one.

Open an Exchange Management Shell and apply Impersonation permissions for OWA for the archive superuser account using the following script:

2. Download the Metalogix Archive Manager for Exchange installer from the Quest Downloads site here: https://support.quest.com/metalogix-archive-manager-for-exchange/

Note: If the Metalogix install package has not been deleted from the Archive Server all the install files needed can be found in the C:\Metalogix folder on the server.

After downloading and extracting the install package find the 64bit Extension folder which contains the install package for the Metalogix Archive Manager for Exchange 64 bit extensions

3. Open the installation package as an administrator and install any missing components when prompted.

4. Enter the archive superuser credentials and click Next.

5. Choose the location for the installation and click Next.

6. Make sure both the OWA Extension and Exchange Management Tools are selected and click Next.

7. Enter the name of the archive server (not the Exchange server being used), test the connection and click Next.

8. Allow firewall exceptions to be made by leaving the box checked and click Next.

9. Click Install to begin the installation.

10. When prompted, launch the OWA installer, choose Install/Repair, choose the program files location and click Next.

11. Enter the OWA URL into the provided field. The Exchange Web Service URL is typically pre-filled and requires no alteration. Click on the Credentials button.

12. Enter the archive superuser credentials, click OK > Next.

13. Enter the name of the archive server as the Primary Archive Server. Secondary Archive Server is only necessary in a multi-archive server environment. OWA cache folder path and Script Version should be pre-populated and typically requires no alteration. Check secure connection only if the archive server has an active SSL certificate, which is used for all contact to the archive server. Click Next.

14. View the installation summary and click Install.

15. Allow the installation to complete and click Finish.

NOTE: This installation must be completed on all servers hosting the Client Access Role in the Exchange environment, including those within a CAS array.