To test the SMA, open telnet on a system that can communicate with the SMA. If telnet client (Not server) is not installed on this system, you can install it through roles and features.
Open a command prompt with admin rights. Change the kbox, domain, user, pw in the below to what is in your environment.
Before starting, see the NOTE below.
type -
telnet kboxName.domain.com 25 (i.e. kbox.rich.net, the 25 is the port number and must be included)
when it connects with a line that usually starts with 220, type -
ehlo domenName.com (i.e. rich.net)
You will get a numbered list. This can be ignored. Type -
mail from:user@domain.com (i.e. rich@rich.net)
you should get a 250 OK. type -
rcpt to:QueneName@kbox.domain.com (i.e. helpdesk@kox.rich.net)
You should get Accepted. If you do not, verify the sender is a valid user for the queue and the queuename is correct
You will get a blank line, type -
data
You will get a line that says to enter the message. To insure the test works correctly, add the to, from and subject lines. After that, you can add a test body, such as "Test Ticket". Note, these are to and from which is different from the commands above.
to:QueneName@kbox.domain.com (i.e. helpdesk@kox.rich.net)
from:user@domain.com (i.e. rich@rich.net)
subject:email test 1
Test Ticket
.
The . tells telnet that this is the end of the message. It must be on its own line with nothing else on the line. After you type the period, hit enter, you should be an OK message and a message ID. Check the SMA and you should have a test ticket.
NOTE:Telnet is a terminal session, you CANNOT backspace. If you make a mistake typing, you can't fix it, you must hit enter and retry. This can be frustrating and telnet may timeout with too many errors. It may be easier to write up a template in notepad and copy and paste into the telnet session.
Here is an example of a template, alter to use the correct information for your environment -
telnet k11.rich.net 25
ehlo rich.net
mail from:rich@rich.net
rcpt to:help@k11.rich.net
data
to:help@k11.rich.net
from:rich@rich.net
subject:email test 1
Test Ticket
.
