This article lists known issues that you may experience when you use Quest Recovery Manager for Exchange 4.0.0. For each issue, it provides a workaround or informs of a fix if any exists.
For each issue known to exist in Recovery Manager for Exchange 4.0.0, this list provides the following sections:
- CR NUMBER. This is an ID that uniquely identifies the issue.
- DESCRIPTION. The description includes all the important details of the problem.
- WORKAROUND. This section outlines a tactic for accomplishing a task despite the issue and without actually fixing the underlying problem.
The STATUS for each of these known issues is: Waiting for fix. A release date for this fix has not yet been determined.
CR0143826
DESCRIPTION
You cannot open Recovery Manager Help in the Configuration Wizard. The wizard pages do not include the Help button. Pressing F1 while on a wizard page has no effect.
WORKAROUND
To view Help while using the Configuration Wizard:
1. Start Recovery Manager.
2. Press F1.
3. On the Contents tab in the Help viewer, select Quest Recovery Manager for Exchange | User Interface Reference | Configuration Wizard.
4. Start the Configuration Wizard.
CR0173571
DESCRIPTION
On the Performing Restore page in the Mailbox Restore Wizard, the "Total items" reading is correct only after the restore operation is completed.
NOTE: While the restore operation is in progress, the "Total items" box displays an approximate value. This behavior is by design.
WORKAROUND
Keep in mind that the "Total items" reading only provides an approximate value while the restore operation is in progress. If you need to see the accurate value, wait until the Next button is available, to ensure that the restore operation is completed, and then refer to the "Total items" box.
CR0173573
DESCRIPTION
In the French, German, and Japanese-language versions of Recovery Manager, you may encounter the following problem: The name of a storage representing a public folder hierarchy is erroneously displayed in English.
WORKAROUND
Rename the storage as needed: Right-click the Storage, click Rename, and type an appropriate name.
CR0173576
DESCRIPTION
In the French-language version of Recovery Manager, restoring mailboxes to a public folder may fail with the following error: "Some folders cannot be restored due to the following errors:"
WORKAROUND
To restore mailboxes to a public folder, use the English-language version of Recovery Manager.
CR0173581
DESCRIPTION
When cataloging media, you may encounter the following problem: the Cataloging Media page in the Cataloging Wizard erroneously displays an icon indicating that the catalog operation is in progress, whereas the catalog operation is completed.
WORKAROUND
Observe on the state of the Finish button on the Cataloging Media page: The Finish button is unavailable while the catalog operation is in progress. Once the catalog operation is completed, the Finish button is available, so you can close the wizard by clicking that button.
CR0176216
DESCRIPTION
The Find dialog box does not give you the option to perform a "one-level search" in a folder, so as not to search subfolders. When searching a folder, Recovery Manager necessarily performs a "sub-tree search" under the specified folder. The search results include the items found in both the specified folder and its subfolders.
WORKAROUND
There is no workaround for this issue.
CR0178046
DESCRIPTION
When you use the Add Storage Wizard to register an Exchange store database, the database registration may fail with the following error: "Quest Recovery Manager for Exchange encountered a problem when replaying the Information Store database transaction logs."
WORKAROUND
There is no workaround for this issue.
CR0178846
DESCRIPTION
When using the Glossary topic in Recovery Manager Help, you may encounter the following problem: The index bar at the top of the topic does not fit in the Help viewer window so you cannot access some entries in the index bar.
WORKAROUND
Maximize the Help viewer window.
CR0179314
DESCRIPTION
When using the Japanese-language version of Recovery Manager, you may encounter the following problem: In the Find dialog box, certain hieroglyphs are corrupted.
WORKAROUND
There is no workaround for this issue.
CR0179969, CR0180904
DESCRIPTION
The Welcome page in the Configuration Wizard erroneously includes the available Back button.
WORKAROUND
Disregard the Back button on that page.
CR0180071
DESCRIPTION
When you use the Find dialog box and click Browse next to the "Search in" box, you encounter incorrect behavior of the Cancel button in the "Selected Storages" dialog box: Clicking Cancel erroneously adds the selected items from the "Selected Storages" dialog box to the "Search in" box. The expected behavior is that clicking Cancel closes the "Selected Storages" dialog box without making changes to the "Search in" box.
WORKAROUND
To close the "Select Storages" dialog box without adding selected items to the "Search in" box:
1. Clear the check boxes next to the items you do not want to add.
2. Click OK.
CR0180534, CR0180535
DESCRIPTION
When using the Add Storage Wizard, you may encounter the following problem: The wizard does not allow you to create and register a new .pst file as a storage. This problem shows up when you have Recovery Manager installed on a computer running Exchange Server.
WORKAROUND
Install Recovery Manager on a computer that is not running Exchange Server.
CR0180701
DESCRIPTION
When using the Add Storage Wizard to register an Exchange mailbox or a public folder hierarchy, you may encounter an error message that incorrectly identifies the mailbox and server:
"Could not connect to mailbox <mailbox name> on server <server name>. Details: Undefined MAPI error. Detailed description is not available."
The following information in this message is incorrect:
- <mailbox name> - Mailbox to which Recovery Manager failed to connect.
- <server name> - Exchange Server that hosts the mailbox.
WORKAROUND
Disregard the <mailbox name> and <server name> entries in that error message.
CR0180715
DESCRIPTION
When using a list of message-level items in the details pane of the Recovery Manager console, you encounter the following problem: The console does not allow you to select multiple items from the list. The expected behavior is that you can select multiple items by holding down Ctrl or Shift and clicking items in the list.
WORKAROUND
There is no workaround for this issue.
CR0180933
DESCRIPTION
When using Recovery Manager to create new folders in .pst files, you encounter the following problem: Recovery Manager only allows you to create folders intended to contain Mail and Post Items. You do not have the option to create a folder to hold Outlook items of a type other than Mail and Post Items.
WORKAROUND
To create new folders intended to contain other types of Outlook items, use Microsoft Outlook.
CR0181082
DESCRIPTION
You cannot open Recovery Manager Help on the Welcome page in the Add Storage Wizard. The Welcome page does not include the Help button. Pressing F1 while on that page has no effect.
WORKAROUND
To access the Help topic for the Welcome page of the Add Storage Wizard:
1. Start Recovery Manager.
2. Press F1.
3. On the Contents tab in the Help viewer, select Quest Recovery Manager for Exchange | User Interface Reference | Add Storage Wizard.
CR0181094
DESCRIPTION
When using the Restore command on a mailbox store in the Recovery Manager console, you encounter the following problem: Mailboxes can only be restored to separate .pst files. The expected behavior is that the Restore command allows you to restore mailboxes to any storage registered with Recovery Manager.
WORKAROUND
To restore mailboxes to any storage, use the Mailbox Restore Wizard.
CR0181112
DESCRIPTION
On the Performing Restore page in the Mailbox Restore Wizard, the "Total items" reading may be incorrect after the restore operation is completed. The "Total items" box may overstate the number of the restored items, because the wizard counts a restored item multiple times if it finds that item in multiple mailboxes, despite the fact that only one instance of the item is actually restored.
WORKAROUND
There is no workaround for this issue.
CR0181127
DESCRIPTION
In the Find dialog box, you may experience a significant delay when you click the "Select All" button to select all items from the list of search results.
WORKAROUND
Wait while Recovery Manager is scanning the list to select all items.
CR0181277
DESCRIPTION
The Help topic on the Specify Database Location page in the Add Storage Wizard contains incorrect information. The problem shows up when you use the wizard with the "Access Exchange backups directly" option. In this case, clicking Help on the Specify Database Location page displays a topic that contains the following instruction regarding the Next button:
"Click this button to start Exchange Server restore interface emulation."
The instruction should read as follows:
"Click this button to start extracting the Exchange Server database from the backup."
WORKAROUND
Disregard the instruction regarding the Next button.
CR0181347
DESCRIPTION
When using the details pane in the Recovery Manager console to examine a list of items found in a folder, you may encounter the following problem: The width of columns in the list is not automatically adjusted to fit contents. As a result, the data displayed by certain columns may appear truncated.
WORKAROUND
Adjust the width of the columns by hand.
CR0183455
DESCRIPTION
After you upgrade Recovery Manager from version 3.0 or 3.1 to version 4.0, you may experience the following problem: ? Cataloging of a new backup file fails with the error "Unable to detect format of the backup file '<Backup_File_Name>'"
WORKAROUND
Do the following:
1. Close all running instances of the Recovery Manager console, if any.
2. In the Recovery Manager installation folder (Program Files\Quest Software\Recovery Manager for Exchange by default), delete the following files:
- QuestSoftware.RecoveryManager.ExchDB.Interop.dll
- QuestSoftware.RecoveryManager.StoreHost.Interop.dll
- QuestSoftware.RecoveryManager.MAL.Interop.dll
3. Start Recovery Manager.
After you start Recovery Manager, the correct versions of those files are restored from the locally saved copy of the installation package.
CR0183118
DESCRIPTION
After you upgrade Recovery Manager from version 3.0 or 3.1 to version 4.0, you may encounter the following problem: Some sources and targets that were registered with the earlier version are not displayed in the console tree view.
WORKAROUND
For a workaround, see the Quest Knowledge base solution 19271 available at: http://questsupportlink.quest.com/eSupport/Solution.asp?WAid=268463822
