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Unable to use a managed service account during Recovery Manager Portal installation: The user name or password is incorrect
Description
The below error occurs when using a managed service account in the "Access Web site using" section of the Recovery Manager Portal setup:
"The user name or password is incorrect"
Resolution
Verify the following:
The managed service account is a local admin
The username is in the format domain\msaccount$ and the password is blank
The managed service account is installed on the server using the PS command "install-adserviceaccount -identity portal$ -force" (where portal$ is the name of the managed service account)
Additional Information
Step by step guide to create a managed service account: https://technet.microsoft.com/en-us/library/dd548356(v=ws.10).aspx
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Recovery Manager for AD
Recovery Manager for AD Forest Edition
Topic(s):
Configuration
Article History:
Created on: 5/22/2017 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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