How to troubleshoot VMware Agent with No Inventory Collection? (4294721)

How to troubleshoot VMware Agent with No Inventory Collection?

After checking permissions on the vCenter, also that credentials are properly set and that there is connectivity to the designated port working but from the logs, Inventory Collection is not happening.

Diagnose Vmware Agent Inventory Collection issues.

Run EsxCli from the Agent Manager host where the VMWarePerformance agent is running from and collection is not working properly.

The EsxCli tool is located in [FGLAM_HOME]/agents/VMwarePerformance/[VERSION]/bin

Parameters:

usage: EsxCli
    --hostname <hostname>
    --username <username>
    --password <password>
    --port <port>                 Default=443
    --ssl <enabled>               Default=true
    --log <log>                   error|info|debug|trace Default=error
    --timeout <timeout>           Default=45
    --repeat <repeat>             Minutes between repeat
    --stats <stats>               Default=false
    --vijavaDebug <vijavaDebug>   Default=false
    --action <action>             getPerfMetrics (Get counter levels)
                                  setHostPerfCounterLevel <level> (Set
                                  counter level, 1-4)
                                  updateHostPerfCounterLevel (Set required
                                  counter level, 1)
                                  resetHostPerfCounterLevel (Reset
                                  counters to default)
                                  collectEvents <x> (Collect Events,
                                  first=5min then from file)
                                  collectPerf
                                  <Type|<mor,...>|<metric,...>:...>
                                  (Collect Performance)
                                  collectInventory (Collect Inventory)
                                  collectPerms (Collect Permissions)
                                  collectFiles (Collect Files)
                                  collectVFS (Collect vFilesystems)
                                  verifyCredentials (Verify Credentials)
                                  collectNonVMWareSwitchData:<mor:ip:port:user:pass> (Collect Non-VMWare switch data)

Examples:

Linux:

./esxcli.sh --hostname VCENTER_HOSTNAME --username MONITORING_USER --password PASSWORD --action collectPerms --log debug    > collectPerms.txt 
./esxcli.sh --hostname VCENTER_HOSTNAME --username MONITORING_USER --password PASSWORD --action collectInventory --log debug  > collectInventory.txt 

Windows:

esxcli.bat --hostname VCENTER_HOSTNAME --username MONITORING_USER --password PASSWORD --action collectPerms --log debug > collectPerms.txt 
esxcli.bat --hostname VCENTER_HOSTNAME --username MONITORING_USER --password PASSWORD --action collectInventory --log debug > collectInventory.txt 

Please get the txt files and provide it to Support.