The Desktop Authority Expert Assist (Remote Management) client does not install due to the following errors in the C:\Program Files\DesktopAuthority\RSClientInstall.log:
[05620] - [ERROR] - Set DA Remote Management GUI of the value of the registry subkey to remote registry is faild.
[05620] - [ERROR] - The following error occurred: Set DA Remote Management GUI of the value of the registry subkey to remote registry is faild. Details error: Access is denied. (5)
[05308] - [ERROR] - The following error occurred: Couldn't read value: fool_proof_flag from registry. Details error: The system cannot find the file specified. (2)
A specific setting in McAfee (“Prevent programs registering to autorun”) blocks values from being written to the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" registry key.
Disable the “Prevent programs registering to autorun” policy.
OR
Add "DesktopAuthority.exe" as process to exclude under “prevent programs registering to autorun” in the Mcafee Client.
AND
Then delete the following registry value in order to instruct the engine to attempt the install again:
HKEY_LOCAL_MACHINE\SOFTWARE\ScriptLogic, RMUpgradeFailed
NOTE: Technical Support does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
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