FglAM Support Bundles Are Empty or Corrupt (0KB or 2KB) (4290328)

Support bundles generated from the Foglight Agent Manager (FglAM) may be empty or fail to create. This is often caused by large SQL PI statistics and old log files consuming disk space, preventing bundle creation.

Turn of SQL PI statistics logging for SQL Server and Oracle agents

Refer to Steps 1 and 2 in Knowledgebase article 4230458.

Clean Up Old Files Manually

1. Stop the Foglight Agent Manager (FglAM) service (or the Foglight Management Server (FMS) when using an embedded FglAM) 

2. Delete old SQL PI statistics files

   • Go to:
     {FglAM}\state\default\agents\{agent-ID}\DB_SQL_Server\ or DB_Oracle\

   • Delete folders for old cartridge versions (e.g., 6.1.x if current is 7.3.0.10).

   • In the current version folder, delete all .gz and numbered log files that include the "sql_pi_statistics" in the name.

3. Delete old agent logs

   • Go to:
     {FglAM}\state\default\logs\{agent-ID}\DB_Oracle\ (and other cartridges)

   • Remove folders for outdated cartridge versions.

4. Delete memory warning files

   • Delete all files in:
     {FglAM}\state\default\memorywarning

5. Adjust log file retention

   • Follow KB 4226553 to reduce log rollover and retention settings.

6. Restart the FglAM (or FMS when using an embedded FglAM)

7. Retry bundle creation

   • After cleanup, attempt to generate the support bundle again.