FglAM Support Bundles Are Empty or Corrupt (0KB or 2KB) (4290328)

Support bundles generated from the Foglight Agent Manager (FglAM) may be empty or fail to create. This is often caused by large SQL PI statistics and old log files consuming disk space, preventing bundle creation.

Option 1: Clean Up Old Files Manually

1. Delete old SQL PI statistics files

   • Go to:
     {FglAM}\state\default\agents\{agent-ID}\DB_SQL_Server\ or DB_Oracle\

   • Delete folders for old cartridge versions (e.g., 6.1.x if current is 7.3.0.10).

   • In the current version folder, delete all .gz and numbered log files.

2. Delete old agent logs

   • Go to:
     {FglAM}\state\default\logs\{agent-ID}\DB_Oracle\ (and other cartridges)

   • Remove folders for outdated cartridge versions.

3. Delete memory warning files

   • Delete all files in:
     {FglAM}\state\default\memorywarning

4. Adjust log file retention

   • Follow KB 4226553 to reduce log rollover and retention settings.

5. Retry bundle creation

   • After cleanup, attempt to generate the support bundle again.

Option 2: Disable SQL PI Statistics (Recommended)

You can stop SQL PI statistics collection using the attached Groovy scripts. Users must be logged into Supportlink to download these attachments. 

For Oracle (non-RAC)

• Use List_all_of_the_Oracle_PI_Debug_Statistics_settings.groovy to check current status.

• Use Update_all_Oracle_PI_Statistics_debug_to_off.groovy to disable statistics.

For Oracle RAC

• Use List_all_of_the_Oracle_RAC_PI_Debug_Statistics_settings.groovy to check current status.

• Use Update_all_Oracle_RAC_PI_Statistics_debug_to_off.groovy to disable statistics.

For SQL Server

• Use List_all_of_the_SQL_PI_Debug_Statistics_settings.groovy to check current status.

• Use Update_all_SQL_PI_Statistics_debug_to_off.groovy to disable statistics.

Status
This issue is resolved by disabling statistics and managing disk space. No defect logged at this time.