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Title
Upon start or launch of TDP, one Citrix user gets the error: "Root element is missing". Other Citrix users do not have problem. -
Description
One Citrix user gets "Root element is missing" error when launching or starting TDP. Other Citrix users do not have problem. Recreating the Citrix user and resetting that user’s AppData folders have already been tried.
Also, behind the abovementioned error, there is another error on the 'Launch Window' that partially showed the error: "Access Denied". The 'Launch Window' accesses the internet.
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Resolution
The Citrix environment is not allowing browser / internet access for that particular user. By default TDP shows the Launch Window and this accesses the internet. This can be disabled.Since the user could not start TDP, follow the steps below to disable internet access in TDP.You can disable Internet access from Toad using a Registry setting. In the Registry under Toad Data Point (Computer\HKEY_CURRENT_USER\Software\Quest Software\Toad Data Point\version number), add NOINTERNET and assign one of the following values:• To disable Internet access from Toad, assign a value of 2.• To instruct Toad to prompt you to disable/enable Internet access each time you launch Toad, assign a value of 1.In 64-bit OS, Toad Data Point Registry settings are under the Wow6432Node Registry node. -
Additional Information
In the Toad Options, the setting is located at: Environment | Interface | uncheck "Enable Launch Window at startup".