Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
DB Connection Failed occurs when upgrading an Oracle agent that was created manually
Description
After upgrading an Oracle agent that was created manually the verification process fails even if the agent works properly, and the Status row displays the message DB connection failed.
Resolution
WORKAROUND
None
STATUS
This has been logged as defect id ODB-9144 as a known issue for the Foglight cartridge for Oracle.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.