Voice workloads key metrics overview in Nova (4289302)

Transponder beacons and workloads monitor a number of key metrics for both Skype for Business and for Teams. There are many results in the test results dialog for the voice workloads (Skype and Teams) which are for informational purposes only, but may be valuable to help troubleshooting issues between the beacon and the remote endpoint.
This article will describe key metrics for voice workloads. Strategic placement of customer beacons and workloads is valuable to help determine how your infrastructure impacts VOIP call quality for your users.
Round Trip Latency
Packet Reorder Ratio
Packet Loss Rate
Mean Opinion Score
Degradation Average
Average Jitter