Email addresses not getting populated in user logins (4286594)

Mailboxes are not getting scanned.

When looking at the users' logins in the Administration Console the email address is missing.

The mail attribute is set correctly in Active Directory.

There is only one domain and linked mailboxes are not in use.

Incorrectly configured Active Directory Connector.

If using a single domain, the directory Connector needs to be set as such, if it is set to Active Directory User / Resource Forest and linked mailboxes are not in use the email addresses will not be updated correctly.

To check the current setting, perform the following:

1. Open the Archive Manager Configuration Console
2. Select Directory Connector
3. Check the Type is set to Active Directory Single for the required domain
   1. If it is set to Active Directory User / Resource forest, click edit and make a note of all the settings in each screen
   2. Click Remove to delete the incorrect config
   3. Select Add and populate all the fields noted in set A. However, in Domain Topology select Active Directory Single
   4. Restart the Active Directory Connector and ensure the email addresses are added to the user logins