-
Title
Foglight Agent Manager fails to upgrade to 5.8.5.8.1 from 5.8.1 -
Description
Foglight Agent Manager (FglAM) upgrade from 5.8.1 to 5.8.5.8.1 fails.
The FglAM does not seem to be picking up the upgrade command from the Foglight Management Server (FMS). No mention of upgrade were found in the FglAM logs. Subsequent logs from FMS showed that the upgrade for the FglAM were deferred.
2017-11-15 15:36:42.908 INFO [AGENT_OPERATION-810] com.quest.glue.adapter.service.upgrade.UpgradeReconnectingState - Deferring upgrade of HOSTAME until all the current clients have restarted
2017-11-15 15:36:42.908 VERBOSE [AGENT_OPERATION-810] com.quest.glue.adapter.service.handlers.DeploymentProgressHandler - Host XXXXX upgrade in progress. Waiting 1,800,000ms for next state transition.
-
Cause
As there were multiple requests from FMS to upgrade multiple FglAMs, FMS was unable to upgrade any of the FglAMs connecting to the FMS.
-
Resolution
Below changes were made in order to successfully upgrade FglAM to the desired version.
- Restart FMS in order to clear off all the upgrade requests from the FMS.
- Change the "Upgrade Timeout" from the default of 600 seconds to something higher like 1200 or 1800 seconds. The change can be done from the dashboard "Administration | Agent Properties | FglAM | FglAMAdapter"