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Title
How to upgrade Archive Manager 5.8 -
Description
How to upgrade to the latest version of Archive Manager 5.8 -
Cause
N\A -
Resolution
CAUTION: Before upgrading or uninstalling Archive Manager, backup your databases, attachment files, export files, index files, log files and any non-program files located in the Archive Manager installation directory. Use the configuration console to obtain the location of these files.
*** Windows Registry Disclaimer***: Support does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
When upgrading Archive Manager, please refer to the release notes for information on supported upgrade versions:
https://support.quest.com/technical-documents/archive-manager/5.8/release-notes/
- Download Software here :
https://support.quest.com/archive-manager/5.8/download-new-releases
NOTE: When upgrading from version 4.8 to 5.0 or later, uninstall version 4.8 before performing the upgrade.
If you are upgrading from Archive Manager 4.8 or earlier, you will need to exchange your license for an upgraded version. You can complete this automatically by going to http://license.quest.com/upgrade to upgrade to new license.
Upgrading Archive Manager
1. Login to the Archive Manager machine with the same account that is a Sysadmin on the SQL server.
2. Stop all of the Archive Manager services and set them to disabled.
3. Run the following from Command Prompt from the Directory that has the Extracted package:
msiexec /i "ArchiveManagerInstaller.msi" /L*V "Install.log"
Note: Sysadmin can be removed after the upgrade if needed. (https://support.quest.com/archive-manager/kb/197536)
4. Perform an installation as described in the Installing Archive Manager section.
5. Run the Archive Manager Configuration Console to configure your Archive Manager settings. Some settings will be populated with information from your previous installation. These settings can be changed if needed. You will be prompted to enter any required information.(Website binding, Log location, etc)
6. After you have completed the Configuration Console, reboot the Archive Manager server.
TIP: After upgrading to Archive Manager 5.1 or later, any mail items that are not associated with a folder will be will be placed in an _Orphans mailbox the first time the Retention service runs. If you wish to delete these items, set a Delete policy in the Retention Policies section of the Administration website.
''Best practices to upgrade to 5.8''
1. If you have MAPI CDO instead of Outlook 2013 32bit installed on the server; then uninstall MAPI CDO (Messaging API and Collaborative Data Objects 1.2.1 in Add/Remove Programs > Control Panel)
Ensure all MAPI and Outlook Profiles are removed from:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Outlook\Profiles.
If you find any profiles in these locations while the AM Services are stopped, delete them all (you can delete the entire profiles key in both)
2. Install a supported Outlook client from the Archive manager system requirements section in the release notes:
https://support.quest.com/technical-documents/archive-manager/5.8/release-notes/3#TOPIC-1490054
3. After you have Outlook installed and the profiles deleted open the Configuration Console on the Archive Manager machine, click Advanced Settings and add:
Autodiscover Prefer MAPI over HTTP
Value: True
4. Start all Archive Manager Services, allow Archive Manager to run for about 30minutes, monitor the Export Directory to ensure new files are being written to it.
Note: If it's not working, upload the ESM.wlog, DL.wlog from the Quest\ArchiveManager\Logs directory, and every MailboxID-xx-mmddyy.wlog from the Quest\ArchiveManager\ESM\directory to the Service.
**If you would like us to assess your environment; we recommend our Professional Services as the experts for Upgrade and Migration.**