Return
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Title
Add Screenshot option not shown on service desk tickets -
Description
When using Internet Explorer the Add Screenshot option in the ticket view of the service desk is missing. -
Cause
This has been identified as K1SD-3771 Add Screenshot option not shown on service desk tickets
The paste screenshot link doesn't display when entering a new ticket or updating an existing ticket for customers using IE 8,9 or 10 .
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Resolution
To paste screenshots from the clipboard, users must access the Administrator Console using one of the following or higher browsers:
Internet Explorer® 11, Firefox® 34, or Chrome™ 35.
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Note: Pasting screenshots is not available to earlier versions of these browsers, and it is not available to any version of Safari.
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Defect ID
K1SD-3771 -
Additional Information
Defect K1SD-3771 was solved on the 6.4 .