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Title
Alarms are not getting forwarded from Foglight Management Server to event management third party tool BPPM -
Description
Alarms are not getting forwarded from Foglight Management Server to event management third party tool BPPM although there are alarms generated consistently which can be seen on the Alarms dashboard of FMS. -
Cause
The alarms are forwarded to BPPM (third party tool) from FMS by using an utility called msend. A mandatory dll file MSVCR71.dll was missing on the FMS which was causing the alarms to not get forwarded to BPPM.
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Resolution
Once the required dll file (MSVCR71.dll) was made accessible to msend utility, the alarms were successfully forwarded and the same was verified from the BPPM tool as well.