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Title
Why is my DA seat licensing count so low? -
Description
Issues pertaining to low license counts showing up on the Registration screen. -
Cause
The licensing count shown on the DA Manager's Registration page is a reflection of how many machines have been checked in the previous 72 hours. There are times when the license count may be at zero or another very low (well below your license count) number. The most common cause of this is an issue with one of the DA (Desktop Authority) folders on the DA server. -
Resolution
The steps below will address both of these issues.
Steps to follow:
- Stop the ‘Desktop Authority Opsmaster Service’ on the DA server.
- On DA Server: go to the C:\Program Files (x86)\Quest\Desktop Authority\Desktop Authority Manager\OpsMasterService.
- Check the size and file count of the TLFileRepository folder.
- Rename ETLFileRepository (this folder will end up getting deleted later, but we need to rename it for now).
- On DA server: Open C:\Program Files (x86)\Quest\Desktop Authority\Desktop Authority Manager\ETL.ini.
- Check each path shown in this file and make sure that there are no old files (greater than one day) in the sletl$ folders. If there are old files there, delete them.
- Start the Opsmaster service, then the files in the sletl$ folders will get moved to the new ETLFileRepository folder for processing.
- Once things are moving again, run this command RMDIR ETLOLD /S /Q to delete the old ETLFileRepository folder. You may want to do this after hours because it will take up some CPU and time
Within 24-48 hours you should see the Registration screen showing a more accurate count of licenses.
Please note that on DA 10.0 and below, server paths could be located in C:\Program Files (x86)\Dell or C:\Program Files (x86)\Scriptlogic
- Stop the ‘Desktop Authority Opsmaster Service’ on the DA server.