Files not synchronized (4276510)

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Title

Files not synchronized
Description

The User and/or Computer Replication status is displaying “Files not synchronized” or the date/time is not updating after replication has completed. In addition to the incorrect Replication status the Administrative Service displays a yellow exclamation mark.
Cause

One possible cause for this issue is an incorrect SQL server name housed within the Desktop Authority configuration. The "DAStatusGateway.log" will show " cannot get replication options from DB. RESULT: -2147467259=Unspecified error".

DAStatusGateway.log example:

20190430 14:19:25.978 ScriptLogic.Manager.WinSvc version: 11.0.0.463

20190430 14:19:25.978 ScriptLogic.Manager.WinSvc trace file. Started on Tuesday, April 30, 2019

20190430 14:19:25.978 --------------------------------------------------------------------

20190430 14:19:25.978 Computer: ABC

20190430 14:19:25.978 Computer domain:DOMAIN

20190430 14:19:25.978 Computer site: Default-First-Site-Name

20190430 14:19:25.978 Username: scriptlogic_adm

20190430 14:19:25.978 User domain: DOMAIN

20190430 14:19:25.978 Logon server: DEF

20190430 14:19:25.978 ---------------------------------------------------------------------

20190430 14:19:25.978 Start2 [Server=SQLserver2\] [Catalog=DAConfiguration] [MaxSessions=30]

20190430 14:19:25.978 Enter ThreadReceiveStatusUpdate

20190430 14:19:25.978 Enter ThreadReceiveStatusUpdate

20190430 14:19:25.978 ThreadReceiveStatusUpdate : Pipe created

20190430 14:19:25.978 ThreadReceiveStatusUpdate : Pipe created

20190430 14:19:25.978 ThreadPostStatusRequest: [Target=]

20190430 14:19:42.027 ThreadPostStatusRequest: cannot get replication options from DB. RESULT: -2147467259=Unspecified error
Resolution

WORKAROUND:

1. Open the Desktop Authority Setup Tool.

2. Under the "DB Configuration" tab, edit the "SQL Server instance name"

NOTE: The name should be entered as either SQLServerName or SQLServerName\InstanceName. This input should NOT end with a "\". "SQLServerName\InstanceName\" is an incorrect configuration. The "\" at the end of the server name must be removed before you can continue.

3. Click "Connect".

4. Click "Edit Properties"

5. In the "SQL Server instance name" field verify the name is correct.

6. Click Next on all remaining input screens until you reach the option "Update".

7. Click "Update", you will be asked to restart the Desktop Authority Manager Service at this time, click "Yes".

8. Close the Desktop Authority Setup Tool.

9. Launch the Desktop Authority Manager.

10. Review the Replication status of the Administrative Service.

STATUS:

This issue has been reported as “DAMS-4455" and has been submitted to Development for consideration in a future release of Desktop Authority.
Defect ID

DAMS-4455

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Files not synchronized (4276510)

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