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Title
Log files in the user machine -
Description
Need to know what log files KACE Desktop Authority has available for troubleshooting or diagnostic. -
Resolution
There are three different locations for the KDA (KACE Desktop Authority) log files in the user machine:
1- User
Desktop Authority uses the User's temp directory to store log files that pertain to the actual user events related to Desktop Authority. The user's temp directory can be found in %TEMP%\ Desktop Authority.
Client configuration logs for the Web Browser and Folder Redirection profile objects
- SLTraceLogonCC.log
- SLTraceLogoffCC.log
- SLTraceRefreshCC.log
- SLTraceCC.log
SL Agent COM object is used for logging events (logon, logoff, inactivity, and COM object registration) on the client
- Slagent*.log
Detailed diagnostic log files for User-based events. The log files are time-stamped and record all User Management configuration settings applied to the client.- Sltrace.htm - logon events
- Sltracelogoff.htm - logoff events
- Sltraceenforce.htm –refresh events
The SLTrace Update Service Locator logs entries showing the determination of which Update Service the client should use based on response time. Services are queried from a list of servers provided by the Engine which are based on the computer’s site.
- SLTraceUSLoc_*.htm
Other files may appear in the User’s temp directory for more in-depth troubleshooting, if necessary.2- Computer
Computer-based log files will be stored on each individual client machine in the Windows temp directory, %windir%\Temp\Desktop Authority.Detailed diagnostic log files for Computer-based events. The log files are time-stamped and record all Computer Management configuration settings applied to the client.
- ComputerManagementTrace*.htm
The SLTrace Update Service Locator logs entries showing the determination of which Update Service the client should use based on response time. Services are queried from a list of servers provided by the Engine which are based on the computer’s site.- SLTraceUSLoc*.htm
3- Client filesVarious files are stored on each client utilizing Desktop Authority. There are 3 folders that may be used depending on the Desktop Authority features used and the client platform. These folders are %SystemDrive%\Quest\Desktop Authority, %SystemDrive%\%Program Files%\Quest\Desktop Authority, %SystemDrive%\%Program Files(x86)%\Quest\Desktop Authority.USB/Port Security client files are stored in the %Program Files%\Quest\Desktop Authority\PortSecurityfolder.
The following files are stored in %Program Files%\Quest\Desktop Authority or %Program Files(x86)%\Quest\Desktop Authority- DA Update Client - Client-side update service (used with Software Management)
- SLagent - Desktop client files used with the DA client service, if necessary
- DA client service - This service provides run-as-admin functionality
- Computer Management - Client-Side service and configuration files