"Your login attempt was not successful" error message (4274527)

The error message below is displayed when logging in to ControlPoint Online:

The issue occurs when a server has been configured to connect to the internet through a proxy server, but the web application is not set up to use the proxy configuration.

1. Open Internet Options > Connections tab > LAN settings, then copy the proxy server address and port number.
2. Open the ..\TEMPLATE\LAYOUTS\Axceler\web.config file.
3. Look for <!--<location22 path="xcMain.aspx">, then insert the following lines below:

   <system.net> 
      <defaultProxy useDefaultCredentials="true"> 
         <proxy usesystemdefault = "false" proxyaddress="PROXY_SERVER_ADDRESS:PORT_NUMBER" bypassonlocal="false" /> 
      </defaultProxy> 
   </system.net>  

   Note: Replace PROXY_SERVER_ADDRESS:PORT_NUMBER accordingly.

4. Save the changes.