Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
"Connection actively refused" after login to the Desktop Authority Manager console
Description
Desktop Authority Manager opens but user cannot login to the Desktop Authority Web Management Console.
Cause
This issue is generally caused by IIS security certificate not using the Desktop Authority Self-Signed Certificate. Error is related to IIS and "Connection Actively refused" by IP address is seen in DAConsole logs.
Resolution
On the server with the Desktop Authority Manager, go to Start | All Programs | Quest | Desktop Authority Setup Tool or do a search for the Desktop Authority Setup Tool.
Go to the IIS Management tab and under "Security Certificate" confirm that "Select an existing Certificate" is chosen. Then select the "Desktop Authority Selfsigned Certificate....".
Select "Apply" and then restart the IIS service. Attempt to log in to the Desktop Authority Manager and the issue should be resolved.
If this does not resolve your issue please contact Technical Support for further assistance.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
KACE Desktop Authority
11.1
Topic(s):
How To
Article History:
Created on: 1/18/2013 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
