In Support Link, when trying to download, a message window with a truncated Entitlement check box is given.
The page is stuck at this point and will not continue to an actual download.
In some situations, the full error is given,
Unable to verify your entitlement
The account credentials and maintenance are current, as confirmed with the Support Administrators
Try to reset/clear the Internet Browser’s cache.
To clear the cache, please try the following
The location of these options depend on the browser and version.
