Shareplex manager error "Unable to connect to Shareplex Web Services" (4264019)

While connecting to Shareplex Manager after installation you get this error "Unable to connect to Shareplex Web Services".

The user is able to install and start the web-services for SharePlex Manager with no error. However, SharePlex Manager cannot connect to the web services. The foglight log indicates that the foglight server cannot connect to the web-services. A log file is not created in the web-services log directory.

The problem starting the web-services is due to missing file required for web services .

To Investigate start the web-services interactively to attempt to get information why the foglight server could not communicate with the web-services with the command

>./web-services

The output from this command indicates if there is a problem starting the web-services because there was a missing file. The file that was missing is md5.so. To see if a dependency files are missing run this command

>ldd md5.so (file name)

The output from "ldd md5.so" indicated that /lib/libcrypto.so.2 was missing from the system.

The web-services for SharePlex Manager requires /lib/libcrypto.so.2.

WORKAROUND:

A symbolic link named /lib/libcrypto.so.2 was created to an existing and compatible libcrypto.so file on the users system. In this case, libcrypto.so.4 existed on the user's system.
Run the command below to create a symbolic link:

>ln -s /lib/libcrypto.so.4 /lib/libcrypto.so.2

Once this was done the SharePlex web-services starts up.

./web-services status

Indicates that there are 3 processes running. Also, the production-3000.log file was created in the log directory.