Dell Warranty Information is not Automatically Updating (4262817)

Dell Warranty information does not seem to update automatically for all devices however, when clicking on the “Refresh” button, under Device Hardware “Dell Service Information”, details for the warranty are correctly displayed.

Dell service tag has been marked as disabled on the database causing the system to no longer retrieve Dell Warranty information automatically for the device.

This issue is currently being investigated under defect ID: K1-20385.

Please note that for Dell Warranty information to be correctly retrieved, the following conditions must be met:

1. The KACE SMA must be on version 9.0 or above.
2. A valid Service Tag must be available.

You may check if any valid service tags have been marked disabled on the database by running the following query through a report under Reporting | Choose Action: New (SQL).

 select * from DELL_ASSET where DISABLED = 1;

If the above has been confirmed, please contact support for further assistance attaching the results of the report to the service request.