Error received in the Application Event log when performing a search in the Archive Manager UI:
"Cannot bulk load because the file"\\ServerName\ArchiveManagerFullTextIndex\"xxxxx" could not be opened. Operating system error code 5 (Access is denied). "
The SQL Server cannot bulk upload the information in the ArchiveManagerFullTextIndex share.
Note: This error should only happen for users running 4.x. In version 5.x the Index has been changed and the ArchiveManagerFullTextIndex share is no longer required.
If Archive Manager and SQL Server are installed on the same server, the share can exist on this server.
1. Ensure the \\ServerName\ArchiveManagerFullTextIndex share exists and that it has the following permissions:
Share Level: Everyone, Full Control
NTFS Level: ArchiveManagerServiceUsers, Full Control
2. Ensure the SQL Server Service Account has NTFS permissions on the share.
If the SQL Server Service account is LocalSystem and the SQL Server is a seperate server, the FullText share needs to be created on the SQL Server. Take the following steps to do this:
1. Create a new folder on the SQL Server (This is a temp folder that the Full Text Index Service will use to temporarily store small amounts of data for a short time. Space and performance should not be an issue)
2. Give the folder NTFS Permissions for ArchiveManagerServiceUsers (Full Control)
3. Share the folder as ArchiveManagerFullTextIndex
4. Give Share Permissions for Everyone (Full Control)
5. Open the Archive Manager Configuration Editor or Configuration Console - Advanced depending on your version of Archive Manager.
6. Edit the 'Full Text Index Temp Path' value to the share on the SQL Server (\\SQL_Servername\ArchiveManagerFullTextIndex)
** NOTE - You should be able to open the share from the Archive Manager Server by typing \\SQL_Servername\ArchiveManagerFullTextIndex in the 'Run' box
7.Click Save Changes
8. Click Close
9. Open a Command Prompt window and type 'iisreset' then hit enter
This issue may also occur if the Full Text Temp Share is located on the C: drive of a Windows 2008 R2 64 bit server, in this case move the folder and share to a different volume.
