When opening the console the user receives a “Failed to create Opsmaster control” message and the console does not open (4259299)

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Title

When opening the console the user receives a “Failed to create Opsmaster control” message and the console does not open
Description

When opening the Desktop Authority console the user receives a “Failed to create Opsmaster control” message and the console does not open.
Cause

The Opsmaster service will not start on the Desktop Authority server.
Resolution

For version 8.12 and earlier:
Uninstall the Opsmaster service by navigating to C:\Program Files\ScriptLogic\Opsmasterservice\Bin and executing the ServiceunInstall.bat file.

Once the batch file runs and completes please verify the service has been uninstalled via Start | Run | Services.msc. Verify that the Desktop Authority Opsmaster Service is not listed.

Reinstall the services by navigating to the Bin folder again and running the serviceinstall.bat file.

Once the batch file completes navigate back to Services.msc and enter the Domain Administrator credentials for the Opsmaster service and restart the service. The Desktop Authority console should now open.
For version 9.x and higher:
In the Desktop Authority Manager console navigate to Deployment Settings | Server Manager | Service Management and locate the server were the Administrative service is installed. Highlight the server, click right and select Administrative Service, then select uninstall and reinstall. When Install is selected the service credentials will have to be entered in order to complete the installation. Enter a domain admin and domain user account and click install.
Once the installation is complete the service will have a “Started” status.
Please Contact Technical Support if this does not resolve the issue.

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When opening the console the user receives a “Failed to create Opsmaster control” message and the console does not open (4259299)

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