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New exchange users are not reflected in Archive Manager
Description
New Exchange Users are not being reflected in Archive Manager. The File "Archive Active Directory Connector.exe.log" or the ADC.wlog contains the following error.
System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.
Cause
Active Directory configuration contains Domain controllers that are no longer in production. Connecting to these DC's will fail preventing new users from being detected.
Resolution
For Archive Manager up to version 4.8
Stop the Archive Manager Active Directory Connector service using the services.msc console
Open the Archive Manager Configuration Editor
Click on the General Tab
Locate the Entry for ADC Config File and copy the path to the domains.xml file
Open an elevated command prompt (run as administrator)
Type: "Notepad" and paste the path to the domains.xml file
Click the File menu and click "Open"
Paste the path to domains.xml into the filename box and click ok
Modify the entries in the xml file so they contain valid domain controllers
Save the domains.xml file
Restart the Archive Manager Active Directory Connector service using the services.msc console
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Archive Manager
Topic(s):
Configuration, Troubleshooting
Article History:
Created on: 8/15/2014 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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