Changing Approvers in a Help Desk (4256940)

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Title

Changing Approvers in a Help Desk
Description

Helpdesk approvers are unable to change the approver field to another approver. For example an employee puts in a request and selects his supervisor as the approver. The supervisor sees the request but realizes it needs vice president level approval. Currently the supervisor (as the approver) doesn’t have any kind of icon to change the approver to a VP level employee.
Cause

Approvers only have access to the Approval and Approval Note fields on a ticket. These fields have the following options:
• Approved
• Rejected
• More Information Needed
Resolution

Adding the approvers label to the owners category in the service desk queue will allow approvers to make this change.

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