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Title
"JET_errPrimaryIndexCorrupted, Primary index is corrupt. The database must be defragmented" -
Description
You have performed the required vRanger Integration tasks as per https://support.quest.com/SolutionDetail.aspx?id=SOL91382
From the Recovery Manage for Exchange console you try to add a vRanger backup of an Exchange 2013 database by selecting the 'Access Exchange backups with third-party software option. You then select Quest vRanger, select the backup and the process fails with the following error:
"Unable to register storage: <DBName>. Detail: JET_errPrimaryIndexCorrupted, Primary index is corrupt. The database must be defragmented or the table deleted"
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Cause
If an Exchange 2013 database is opened on a computer that has a different OS and locale settings than the Exchange server that was backed up, a hard repair needs to be performed on the edb file. When RME accesses vRanger backups, it does not perform a hard repair. -
Resolution
WORKAROUND:
For Recovery Manager for Exchange 5.5.1 and earlier:
- Use vRanger to perform a File Level restore of the Exchange database. Then use RME to add the edb file as a new storage:
http://www.quest.com/tv/All-Videos/959778344001/Exchange-Backup-and-Recovery-with-vRanger-Pro-and-Recovery-Manager/Video/ - Install RME on a server that has the same OS and locale settings as the Exchange server that was backed up
STATUS:
Issue fixed in version 5.6. The latest version of Recovery Manager for Exchange can be downloaded at: https://support.quest.com/download-product-select
- Use vRanger to perform a File Level restore of the Exchange database. Then use RME to add the edb file as a new storage:
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Defect ID
TF00308947