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Title
How do I get Request ID: ###48398## to be parse in the tracking field of the csr? -
Description
I have added the request id string to tracking field and did a test. I sent out one mail to stat and a new CSR is created. I have included the request ID in the subject of the mail. The CSR got created but the TRACKING # field not reflected with the request ID that I added in body of the mail
I tested with following string in the mail body
Request ID: ###48398##
And expect it to be populated in the new CSR
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