Most Collaboration Services deployments are mission critical, requiring any upgrades to be planned carefully to minimize unforeseen issues. While no two upgrade scenarios are the same, the attached document provides a list of common considerations during the upgrade process.
Please refer to the Collaboration Services Upgrade Considerations document link below:
http://usdownloads.quest.com.edgesuite.net/Repository/support.quest.com/Collaboration%20Services/3.1/Documentation/QCS_Upgrade_Considerations_Version%20_1%20_0.pdf
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