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Title
How to perform a reindex to an alternative location/folder? -
Description
How to perform re-indexing to an alternative location/folder?
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Cause
In large Archive Manager environments the Full Text Index (FTI) index may become inconsistent or partially corrupted but still return some search results. The repair of the index or complete re-indexing can take a significant amount of time.
It is possible to perform complete re-indexing of FTI Index to an alternative location so users can still use old FTI Index and then replace the corrupt index with the reindexed copy once indexing is completed.
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Resolution
To perform reindexing to an alternative location please make sure you have full backup of current Index and AM SQL database then follow below steps:
1) Stop the "Archive Full Text Index Service".2) On the Archive Manager services server, edit the "C:\Program files\Quest Software\ArchiveManager\Archive Full Text Index Service.exe.config" file and add the following entries before the </configuration> tag, changing the file, where "X:\ArchiveManager\Index" is the required alternative location for new FTI Message index.:<appSettings>
<add key="Full Text Index Location" value="X:\ArchiveManager\Index" />
</appSettings>
Please note: It is not necessary to append "\Message" to the "Full Text Index Location" value, the "Message" folder will be created in the path specified.
3) The FTIAttachmentWorker.exe.config also needs to be amended for the attachment indexing to move to the new location.Edit the "C:\Program files\Quest Software\ArchiveManager\FTIAttachmentWorker.exe.config" file and add the following entries before the </configuration> tag, changing the file, where "X:\ArchiveManager\Index\" is the required alternative location for new FTI Message index.:<appSettings>
<add key="Full Text Index Location" value="X:\ArchiveManager\Index" />
</appSettings>
Please note: It is not necessary to append "\Attachment" to the "Full Text Index Location" value, the "Attachment" folder will be created in the path specified.
4) Open SQL Management Studio on the Archive Manager SQL Server and run the following query:USE ArchiveManager
DELETE FROM attachmenttoindex
DELETE FROM messagetoindex5) With the "Archive Full Text Index Service" still stopped, from a command prompt, run the following command to queue all messages and attachments to reindex:
"C:\Program files\Quest Software\ArchiveManager\Archive Full Text Index Service.exe" -reindexPlease note: This command does not carry out the actual reindex itself, which can take a number of days to complete. This command only queues messages and attachments to be reindexed. The actual reindex process begins when the Full Text Index service is started again.6) Start the "Archive Full Text Index Service". Navigate to the folder specified in the "Full Text Index Location" and ensure that new "Message" and "Attachment" directories have been automatically created.
7) Run the following SQL queries againts the Archive Manager database to monitor the re-indexing progress:
USE ArchiveManager
SELECT COUNT(*) FROM messagetoindex
SELECT COUNT(*) FROM attachmenttoindex
When the message and attachment "to index" counts are both near zero, proceed to the next step.
8) Stop the "Archive Full Text Index Service", "Archive Full Text Index Search Service" and "Archive Manager Message Retention Policy Service" services and replace the old Index folder with newly created one.9) Remove the following lines from the "C:\Program files\Quest Software\ArchiveManager\Archive Full Text Index Service.exe.config" file and save it:<appSettings>
<add key="Full Text Index Location" value="X:\ArchiveManager\Index" />
</appSettings>10) Remove the following lines from the"C:\Program files\Quest Software\ArchiveManager\FTIAttachmentWorker.exe.config" file and save it:
<appSettings>
<add key="Full Text Index Location" value="X:\ArchiveManager\Index" />
</appSettings>
11) Start the "Archive Full Text Index Service", "Archive Full Text Index Search Service" and "Archive Manager Message Retention Policy Service" services. -
Additional Information
During an offline reindex, users will not be able to return search results from any messages or attachments that come in after the new index has been created. This will be available once the new index has been used to replace the old index.